http://dspace.uniten.edu.my/jspui/handle/123456789/318 2013-06-19T00:22:05Z http://dspace.uniten.edu.my/jspui/handle/123456789/2098 Title: Illumination (Volume 2,Issue 1) Authors: Universiti Tenaga Nasional 2010-04-08T05:49:01Z http://dspace.uniten.edu.my/jspui/handle/123456789/960 Title: Competencies For Information Professionals Authors: Mohd Nizam, Mahat Abstract: The future of IP is uncertain and ambiguous. Now the IP need to be more business mind, cultivating partnerships with business colleagues and IT professionals; capitalizing on innovation for growth and expansion; adding value to information through filtering, synthesizing, messaging, and packaging; and, using business metrics for proving value and worth 2010-01-15T00:51:47Z http://dspace.uniten.edu.my/jspui/handle/123456789/959 Title: Education Industry Authors: Technology Business Review 2009-09-29T07:56:23Z http://dspace.uniten.edu.my/jspui/handle/123456789/758 Title: Identifying what services need to be improved by measuring the library's performance Authors: Roslah Johari; A. N. Zainab Abstract: This is an exploratory to use a modified version of SERVPERF to assess userâ s satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The services being measured are grouped as frontline, core and peripheral where staff and facilities interact with users directly and where userâ s opinion and expectations could be extracted. The clients are undergraduates and postgraduates who use these services and facilities. The results identify services deem important to users of the library as well as the problem areas which need improvements. A total of 274 students comprising 250 undergraduates and 24 postgraduates form the sample. The respondentsâ ratings range on average between 3.13 and 4.36 on a 5-point scale, implying that the library is performing at an above average level. From 59 service attributes, 2 are perceived as excellent, 20 attributes are rated below 50% which form the priority list of services given priority in the libraryâ s proposed action plan. The good and excellent services would continue to be monitored to maintain their performance. 2007-07-01T00:00:00Z