Please use this identifier to cite or link to this item: http://dspace.uniten.edu.my/jspui/handle/123456789/10092
Title: Do knowledge management processes mediate the relationship between TQM factors and organizational business results?
Authors: Daud, S. 
Issue Date: 2012
Abstract: Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence. © 2012 IEEE.
URI: http://dspace.uniten.edu.my/jspui/handle/123456789/10092
Appears in Collections:CBMA Scholarly Publication

Show full item record

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.