Conceptual Design of a Generic Nodal Abstraction (GNA) for a Human-Agent Collaboration Systems

Abstract

The issues of modelling software agents in collaborative systems present some problems and difficulties caused by the diversity of tasks and the procedures attached to them. Consequently, such diversity poses a critical challenge to implement scheduled tasks. In this paper, we propose collaborative human-agent system in which a software agent collaborates and cooperates with its human counterpart in several job positions of an organization. The goal of the GNA approach is to improve collaboration between humans when performing tasks within a workflow process. The GNA is built based on the concept of a node which comprises of a human, agents, and their shared functions. This concept espouses the notion that agents could be deployed to assist humans in many common workflow processes and to handle mundane tasks. Furthermore, a multi-agent system is advocated as an application or platform for managing distributed data. Specifically, this paper describes a conceptual design of a generic approach based on the notion of nodes to construct a Generic Nodal Abstraction (GNA) approach that is deployable as a modeling and simulation platform for organizational processes. © 2019 Published under licence by IOP Publishing Ltd.